CUSTOMER SUPPORT
Privacy Policy
Atlantidabag – Unipessoal, Lda (hereinafter referred to as Atlantidabag) recognizes the fundamental importance of protecting privacy, security and data for our customers and partners.
This Privacy Statement informs you of our privacy practices and the choices you can make about how we collect and use information about you, including information that may be collected from your online activity, device usage and information provided to Atlantidabag for recruitment or employment opportunity purposes. This Privacy Statement applies to the web pages, domains, services, applications and products belonging to Atlantidabag.
This Privacy Statement does not apply to applications, products, services, web pages or features of third party social networks that can be accessed through links that we provide in Atlantidabag services for your convenience and information. Accessing these links makes you leave Atlantidabag services and may result in the collection or sharing of information about you by third parties. We do not control, endorse or make any representations about these third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any website you interact with before allowing the collection and use of your personal data.
Lawfulness, loyalty and transparency
We treat personal data in accordance with the law and with transparency and loyalty to you. Our data processing activities are carried out: 1) with your consent; 2) in order to fulfill our obligations to you; 3) for the legitimate purpose of carrying out our business, promoting innovation and providing a seamless customer experience; or 4) otherwise required by law.
Notification and choice of data use
We are transparent and offer you clear notification and choice of the types of personal data collected and the purposes for which they are collected and processed. We will not use personal data for purposes that are incompatible with these principles, our Privacy Statement or specific notices associated with Atlantidabag services.
data access
We provide you with reasonable access together with the ability to review, correct, modify or delete the personal data you have shared with us.
Data integrity and purpose limitation
We only use personal data for the purposes described at the time of collection or for additional purposes compatible under the law. We take reasonable steps to ensure that personal data is accurate, complete and up to date.
data security
To protect personal data from unauthorized use or disclosure, we implement information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.
Liability for subsequent transfers
We recognize our potential liability for transfers of personal data to third parties. Personal data will only be shared when third parties are contractually obliged to offer equivalent levels of protection.
We collect and use personal data to manage your relationship with Atlantidabag and to better serve you by customizing your experience and interaction with us. Examples of how we may use your data include:
customer experience
Continuously offer you a customer experience by maintaining accurate contact and registration data, offering comprehensive customer support, proposing products, services and features that may interest you and allowing you to participate in contests and surveys. We also use your data to offer a personalized experience, personalize the Atlantidabag services and communications you receive and create recommendations based on your use of Atlantidabag services.
Transaction support
Help complete transactions and orders for our products or services, administer your account, process payments, arrange shipments and deliveries, and facilitate repairs and returns.
Administrative Communications
Communicate with you about Atlantidabag services. Examples of administrative communications may include responses to your questions or requests, completion of service or warranty-related communications, notifications with security reminders or applicable business updates relating to mergers, acquisitions or disposals.
Security
Maintain the integrity and security of our websites, products, features and services and prevent and detect security threats, fraud or other criminal or malicious activity that could compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requesting a password and user ID, before granting access to your personal data. We may also maintain additional security measures to protect our physical locations.
commercial operations
Conduct normal business operations, including recruiting, verifying your identity, making credit decisions when applying for credit, conducting business research and analytics, reporting and business management, staff training and quality assurance objectives and outreach programs.
Advertising
Offer personalized promotional proposals (according to your Privacy Preferences) on Atlantidabag services and other web pages of selected partners.
Compliance with the law
Compliance with applicable laws, regulations, court decisions, government law enforcement requests, to properly operate our services and products and to protect ourselves, our users and our customers and to resolve any disputes with customers
Personal data is any information that personally identifies you, or from which you can be identified directly or indirectly. We may collect your personal data through your use of Atlantidabag services or during conversations or correspondence with company representatives. The personal data we collect from you depends on the nature of your interaction with us or the Atlantidabag services you use, but may include the following:
Information you provide directly
Contact details – We may collect personal and/or business contact details including your first name, surname, postal address, telephone number, email address and other similar contact information.
Account data – We collect information, such as how you purchased or subscribed to Atlantidabag services, your transaction, billing and assistance history, the Atlantidabag services you use and any other information related to your account.
Location Data – We may collect geolocation data when you enable location-based services or when you choose to provide location-related information during product registration.
Security credentials data – We collect user IDs, passwords, password hints and similar security information necessary for authentication and access to Atlantidabag accounts.
Social Media Data – We may provide social media features that allow you to share information with your social media and interact with us on various social media sites. Using these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that may be collected, used and shared by those sites.
Other uniquely identifiable information – Examples of other unique information that we may collect from you include product serial numbers, information that you provide when you interact in person, online or by phone or mail with our services, help desks or other customer support channels. customer, or additional information that you have provided us to facilitate the provision of Atlantidabag services. You are not obliged to share the personal data we ask for, but if you choose not to share the information, in some cases we may not be able to effectively answer any questions you may have.
Automatically collected information about your use of Atlantidabag services
Product Usage Data – We collect product usage data such as pages printed, print mode, media used, brand of ink or toner, type of file printed (.pdf, .jpg, etc.), application used for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp and usage and status of other printer consumables. We do not scan or collect the content of any file or information that may be displayed by an application.
Device data – We collect information about your computer, printer and/or device, such as operating system, amount of memory, region, language, time zone, model number, date of first boot, device age, date of manufacture device, browser version, computer manufacturer, connection port, warranty status, unique device identifiers, advertising identifiers and additional technical information that varies from product to product.
Application data – We collect information related to Atlantidabag applications, such as location, software versions and update details.
Performance Data – Print events, features and alerts used, such as “Low Ink” warnings, fax, scan, integrated web server and additional technical information that varies from product to product.
Website navigation data – We collect information about your visits and activity on our Atlantidabag web pages and applications including the content (and any advertising) you view and interact with, the address of the web page you came from and other clickstream behavior (such as which pages you've viewed, which links you've clicked on, or which items you've added to your shopping cart). Some of this information is collected using Automatic Data Collection Tools, which include cookies, web beacons and embedded web links.
Anonymous or Aggregated Data – We may collect anonymous responses to surveys or anonymous or aggregated information about how our services are used. In the course of operations, we may also apply an anonymization or pseudonymization process to your data so that it is unlikely to identify you through the use of this data with available technology.
Information from third-party sources
We may also acquire data from third-party sources that we believe are credible and that are publicly available or available on a commercial basis. That information may include personal data such as your name, address, email address, preferences, interests and certain demographic data. For example, personal data may be collected when you access our apps via social media login (eg when you log in to our apps using Facebook or other social media credentials). The basic details we receive may depend on the privacy settings of your social media account.
To provide certain services at a business level, your company's contact details may be provided to Atlantidabag through a designated entity within your business or company (such as a member of your IT department). Where necessary, we may also use information provided by you or your employer, along with information available from public domain sources, both online and offline.
To ensure data accuracy and offer a superior customer experience, providing you with better services, content, marketing and personalized advertising, we may associate or combine the information we collect from the different sources described above. For example, we may compare geographic information acquired from commercial sources with the IP address collected by our Automatic Data Collection Tools to derive your general geographic area. Information may also be associated with a unique identifier, such as a cookie or account number.
Atlantidabag does not knowingly collect information from children in accordance with local law, and does not direct its web pages or mobile applications to children.
To prevent unauthorized disclosure or access and to ensure proper use of your information, we use appropriate and reasonable physical, technical and administrative procedures to safeguard the information we collect and process. Atlantidabag keeps the data under the terms required or permitted by law and as long as the data continues to have a legitimate commercial purpose.
We will share your personal data as follows:
Share with service providers
We engage service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be in other global locations and may provide customer support services, fulfill orders, deliver product, personalize content, develop advertising and marketing campaigns (including digital and personalized advertising), provide IT services, provide email, data hosting, debt collection and management or support for web pages. Our service providers are contractually obliged to safeguard any personal data they receive from us and are prohibited from using personal data for any purpose other than providing services in accordance with Atlantidabag instructions. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.
Compliance with the law
We may also share your personal data when we have a good faith belief that we have an obligation to: (i) respond to duly authorized requests for information from law enforcement agencies, regulators, courts and other public authorities, including complying with national security or other law enforcement requirements; (ii) comply with any law, regulation, court notice, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect Atlantidabag's rights and assets; or (v) protect the rights or personal safety of Atlantidabag, our employees and third parties in assets or that use assets of Atlantidabag when permitted and in accordance with the requirements of applicable law.
Share with other third parties
We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for debts outstanding with us); (iii) insurance provider if you have purchased an insurance policy through us (eg Care Packages); or (iv) other third parties, such as our channel partners, with appropriate notice and consent. If you choose to provide personal data to other companies, such personal data will be treated in accordance with the privacy policy of these companies, which may differ from Atlantidabag's policies and practices.
You have the option to subscribe to communications from us related to specific Atlantidabag services. You can also choose to receive general communications from Atlantidabag and you can select how those communications are delivered – e.g. via post, email, telephone, fax, mobile device or online.
You can make or change the options for receiving the general communications subscription at the data collection point or using other methods that are described in the following sections. These options do not apply to communications that are primarily for the purpose of administering order completion, contracts, support, product safety notices, driver updates, or other administrative and transactional notifications where the primary purpose of these communications is not to promotional nature.
Subscription Communications
Subscription communications include email newsletters, software updates, etc. which may be expressly requested by you or which you have consented to receive. After requesting such communications, you may opt out of receiving them using one of the following methods:
● Select the “opt-out” or “unsubscribe” link in the email or follow the instructions included in each email subscription communication
● Return to the webpage(s) where you initially registered your preferences and follow the instructions for opting out. You can access many Atlantidabag subscriptions on the web page of the subscriber's choice.
● Contact our Data Protection Officer via the Data Protection Department. Give your name, contact information and relevant specific information about Atlantidabag subscriptions or marketing that you want to stop receiving.
general communications
Our general communications provide information about products, services and/or support. This may include information about new products or services, special offers, personalized content, targeted advertising or invitations to participate in market research or compliance reviews.
You can opt out of receiving these general communications using one of the following methods:
● Select the "Opt-out" or "Unsubscribe" link in the email or follow the instructions included in each email communication.
● Write to the Data Protection Department. Be sure to provide your name, contact information and relevant specific information about your privacy preferences.
We use and allow certain companies to use cookies, web beacons and other similar technologies (collectively “Automatic Data Collection Tools”) in our Atlantidabag services. We do this to understand how you use our Atlantidabag services; improve your user experience and enable personalized features and content; optimize our marketing advertisements and allow third-party advertising companies to help us deliver advertisements specific to your interests across the Internet. You can find more information about Automated Data Collection Tools at: www.allaboutcookies.org.
Our use of cookies
Cookies are text files containing small amounts of information that are transferred to your device, or more technically, to the browser you use on that device, when you visit a website. The entity that places cookies on your browser can then read the information in that cookie that you have set. Cookies are usually classified as "session cookies" that do not stay on your device after you close your browser or as "persistent cookies" that usually stay on your device until you delete them or until they expire.
Different cookies are used to perform different functions that we explain below:
We use cookies that are essential - Some cookies are essential to allow you to move between our websites and use their features, such as accessing secure areas of the website. Without these cookies, we cannot deliver appropriate content based on the type of device you use.
We use cookies to remember your choices - These cookies allow us to remember the choices you make on our web pages (such as your preferred language or the region you are in) and to offer you improved and more personalized features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of web pages that you can customize. They may also be used to provide services that you have requested, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on our web pages.
We use cookies to personalize your experience - We also use cookies to change the way our web pages behave or look to personalize your experience with information we infer from your behavior on our web pages or information we may already have about you. you because you are, for example, a registered customer. These cookies can be used to personalize our services received by you or the content, look and feel that we convey to you in subsequent sessions on our web pages. For example, if you personalize web pages or register for products or services, a cookie helps the web page server to remember your specific information. The next time you visit our websites, the information you previously provided can be retrieved, so that you can easily use the features of the website you previously chose. If you regularly use more than one device or computer, we may turn cookies on so that you still receive a personalized online experience. We can also customize the information you see based on what we already know about you, so you spend less time looking for things. With the use of cookies, each visitor to our website can have a web experience that is unique to them.
We use cookies for performance and analytics - We use our own and/or third-party cookies and other identifiers (such as web beacons) to see how you use our web pages and services in order to improve their performance and develop our services. them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and ensure that we maintain a consistent look and feel across our web pages; track and provide trend analysis on how our users interact with our websites and communications; track errors and measure the effectiveness of our promotional campaigns. We use Google Analytics from Google Inc., for example, to track website usage and activity.
In view of the above, we would like to inform you that we currently use the following cookies:
Name | Cookie type (technical cookie// session or analytics/browsing cookie) | Domain | Duration | Own / third party |
_gat | Session | <> | 2 years | Own |
_ga | Session | <> | 1 minute | Own |
_gid | Session | <> | 1 day | Own |
Prestashop | Session | <> | 20 days | Own |
When applicable, we ask for your consent to the use of cookies and other Automatic Data Collection Tools that store or access information on your device.
Cookies
If you do not want to allow any cookies or if you only want to allow the use of certain cookies, please consult your browser settings. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The help menu of the browser or the website www.allaboutcookies.org contains comprehensive information about the withdrawal process in different browsers.
Please note that by disabling certain categories of cookies, you may be prevented from accessing some features of our websites, or certain content or features may become unavailable.
If you have questions about our use of cookies, you can contact the Data Protection Department.
web beacons
Since web beacons are the same as any other request for content included in the recipe for a web page, you cannot opt out of these or refuse them. However, you can disable web beacons in email messages if you do not download images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing so does not always disable a web beacon or other Automatic Data Collection Tools in the email message due to specific email software capabilities. For more information on this, refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or modifying your browser's cookie settings.
Embedded web links
If you do not want us to collect information about the links you click on, you can:
● Change your choice of how you receive communications from us (ie, choose a text-based version of the message where available) or choose not to click on links in emails we send;
● Delete the promotional icons pre-installed by Atlantidabag on your PC's desktop or choose not to click on them;
You have the right to access any personal data that you have provided to us or that we hold about you. Furthermore, you have the right to withdraw any previously granted consent or to request correction, modification, restriction, anonymization or deletion of your personal data and to request an explanation about the treatment. In certain cases, your request may be rejected based on a legitimate exception, such as where providing information reveals someone else's personal data or where we are legally prevented from disclosing that information.
contact us
We value your opinion. If you have any questions or concerns about our Privacy Statement, the collection and use of your data, or a possible breach of local privacy laws, please contact us:
Data Protection Department
atlantidabag
Rua Forno da Telha nº 852
Barrier Galician Couple
2410-034 Leiria
Email: <> or at <>
All communications will be treated confidentially. Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. We want to ensure that your queries are resolved in a timely manner and in an appropriate manner.
If we are unable to resolve your queries, you have the right to contact your local supervisory authority.
If we modify our Privacy Statement, we will post the revised statement here with an updated revision date. If we make material changes to our Privacy Statement that materially change our practices and privacy, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or network pages. before the changes take effect. This Privacy Statement was last updated on 7/21/2023.